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Strategic Partners

Cave Hill School of Business

CSOB Logo The Cave Hill School of Business/UWI is an executive education, training and development institution committed to developing the human capital of the region. The School is built on three pillars: Academic programmes, Executive Development Programmes & Consultancies and Research. Through these services we provide executives with the knowledge and tools necessary for them to transform their organisations and in doing so reshape business practices within the region.

Website:
http://www.uwichsb.org



Barbados Tourism Investment Inc. (BTI)

Barbados Tourism Investment Inc. (BTI) was formed under the Companies Act on April 17, 1998 by the Government of Barbados to facilitate investment in the vital tourism sector by:

1. Developing a portfolio of tourism-related properties

2. Managing the implementation of the Urban Rehabilitation Programme in the main tourism centres of the island, and

3. Facilitating both public and private sector-owned investment in the tourism and hospitality sector in Barbados.

Please visit our website at www.barbadostourisminvestment.com and read more about investment opportunities and the projects undertaken by BTI.


The Productivity Council

The Productivity Council is an agency designed to assist Barbadian and Caribbean businesses develop their competitiveness through the application of productivity enhancement solutions. Our Services include Training and Educational Programmes as well as Business Development Services. Visit our website for additional information about our services at www.productivitycouncil.org.bb.


The Office of Public Sector Reform

The Office of Public Sector Reform was established in February 1997 to facilitate the development, co-ordination and implementation of Public Sector Reform programmes. This commitment is grounded in the notion that if Barbados is to continue on its developmental path, its public sector policies and programmes must be fashioned in such manner and form in order that management stays abreast with the dynamic changes taking place in the local society and in the global market. In this respect, Government views reforming the public sector as a means of infusing it with the dynamism that would bring about a culture of professionalism and improved management systems.
Link to OPSR website: www.reform.gov.bb


The Technical and Vocational Education and Training (TVET) Council

Our mission is to promote the growth of technical and vocational education and training (TVET) in order to enhance the competitive position of the nation. The Government of Barbados established the Technical and Vocational Education and Training (TVET) Council in 1993, under the Ministry of Labour, with functions which include, inter alia, to advise the Minister on policy relating to TVET; to prepare plans for TVET in accordance with national policies and economic needs; to establish standards for TVET; to establish training priorities, tests, qualifications and accreditation; and to make grants and loans for the support and provision of TVET.  For further information please visit us at www.tvetcouncil.com.bb.


 Hospitality Assured – Promoting Service and Business Excellence

Hospitality Assured – Promoting Service and Business Excellence

The Hospitality Assured Certification for the Caribbean seeks to actively encourage tourism and hospitality businesses in the region to put in place a service quality framework that meets the requirements for the European Foundation for Quality Management Excellence Model.

The Hospitality Assured process encourages businesses to look at their own operation from the customer’s perspective and to see where improvements should be made to benefit the business.

Why become Hospitality Assured?

The Hospitality Assured framework can help to:

  • Improve quality standards
  • Improve leadership and  management skills
  • Increase customer loyalty
  • Improve staff morale
  • Reduce staff turnover
  • Increase market share
  • Generate great PR
  • Develop service ideals, values and principles that support a culture of excellence

Up until September 2011 the CTO has secured funding from the European Union/PRO€INVEST programme and the Organization of American States to incentivize tourism and hospitality businesses in the region to apply for Hospitality Assured Certification.  Funding support includes the provision of a business advisor free of cost to any size business, and a 50% discount on the cost of the assessment for businesses with less than 60 full and part-time employees.

For more information on Hospitality Assured please visit: http://www.onecaribbean.org/programs/hrdevelopment/hospitalityassured/default.aspx or contact:

Bonita Morgan
Director of Human Resources
Caribbean Tourism Organization
One Financial Place, Collymore Rock, St. Michael, Barbados
Tel: 246-427-5242,  Fax: 246-429-3065
E-mail: hospitalityassured@caribtourism.com or bmorgan@caribtourism.com

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